Bag Policy
Bag Policy
Each guest may bring one small bag no larger than A4 size (29.7 by 21 by 15 centimetres). Large bags and rucksacks are not permitted, and all bags may be searched.
Verified 2026-08-20Venue guide
O2 Shepherds Bush Empire
London · UK
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Parking
Parking
The venue is well served by public transport. A limited blue-badge bay is behind the venue on Pennard Road, and additional blue-badge parking is available at Westfield London on Ariel Way; confirm current restrictions before travelling.
Verified 2026-08-20Rideshare
Rideshare
A dedicated rideshare zone was not confirmed in O2 Shepherds Bush Empire's current published guidance. Follow the event page and your rideshare app on show day, and use only signed pickup or drop-off areas.
Verified 2026-08-20Concessions
Concessions
Bars operate inside the venue, with selection and opening points varying by event. Outside food and beverages are not permitted unless required for medical reasons and agreed with the venue.
Verified 2026-08-20Accessibility
Accessibility
If you're coming to a show in the main auditorium or O2 Academy2 Birmingham, there's an accessible toilet on the balcony level (first floor), it’s controlled by a RADAR key and our staff will also provide access to it if needed and also in stalls.
Verified 2026-08-20Re-Entry
Re-Entry Policy
A venue-wide re-entry rule was not confirmed in O2 Shepherds Bush Empire's current published guidance. Treat exit as final unless event staff explicitly confirms re-entry before you leave.
Verified 2026-08-20Ticket Pickup
Box Office & Ticket Pickup
You can book with Ticketmaster or come to the venue in person, our box office opening hours are on our Contact us page.
Verified 2026-08-20Entrances & Gates
Gates & Entrances
Entrance assignments and door times are event-specific at O2 Shepherds Bush Empire. Use the entrance shown on the official event page or ticket, arrive early for screening, and follow on-site signage.
Verified 2026-08-20Nearby and related
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