O2 Shepherds Bush Empire

Each guest may bring one small bag no larger than A4 size (29.7 by 21 by 15 centimetres). Large bags and rucksacks are not permitted, and all bags may be searched.

Your ticket shows the door time, and the event page lists both the door time and curfew. When possible, there is a separate queue for O2 Priority members, who can bring up to three friends; look for the Priority queue signs at the entrance.

The venue has no parking of its own, and local street parking is limited, so check the pay and display options in the area. The nearest car park is at Westfield London (sat nav postcode W12 7SL), and times may vary around bank holidays.

Bolt is the venue's ride-hailing partner for getting to and from shows.

There is level access to most main auditoriums. To book a wheelchair space, call or email using the details on the venue's Access page. There is an accessible parking bay on Pennard Road at the rear of the venue, and Blue Badge spaces at Westfield London on Ariel Way, W12 7SL.

Bars operate inside the venue, with selection and opening points varying by event. Outside food and beverages are not permitted unless required for medical reasons and agreed with the venue.

Re-entry is not permitted. Once you leave the venue, you cannot come back in.

You can book with Ticketmaster or come to the venue in person, our box office opening hours are on our Contact us page.