Eventim Apollo

Only small bags, defined as A4 size or smaller, are allowed into the venue. Large bags such as backpacks and suitcases are not permitted.

Door times vary by event, so check your event listing. Step-free entry is by the access ramp at the box office entrance, where staff can help, but it doesn't give early entry. The circle foyer is 30 steps up from the main entrance.

Eventim Apollo does not have any parking spaces and advises against driving and parking in the surrounding residential areas due to high theft rates. For Blue Badge holders' parking information, visit the LB Hammersmith & Fulham website.

The venue has no dedicated parking, but there is a drop-off point right outside on Queen Caroline Street.

Two step-free accessible platforms in the rear corners of the stalls hold up to 8 access ticket holders plus companions. A hearing loop covers the whole auditorium, and amplification headphones and neck loops are available from the Box Office for a refundable deposit. On arrival, go to the access ramp by the box office entrance and let staff know you're there.

The Eventim Apollo offers a variety of food and drink options for visitors. While specific vendors are not listed, guests can expect a selection of snacks and beverages available throughout the venue. Special offerings or highlights are not detailed.

All shows at Eventim Apollo have a no readmission policy, so you can't leave and come back in.

The Box Office, at the top of the access ramp, opens at 4pm on show days only, or one hour before doors for matinees. To collect tickets, bring your order details and ID in the booker's name; a bank card works.