Help
Everything you might reasonably wonder.
How Concerto works, what is free, what Concerto+ adds, and what happens the moment you save a show.
01 · The basics
What exactly is Concerto?
Concerto is the app you open after you buy the ticket.
Instead of juggling maps, reviews, and ticketing websites, you get one hub for
the entire night out: verified venue logistics, curated city guides, setlists,
and everything between doors and the ride home.
Is Concerto free to use?
Yes. The core of Concerto is completely free: Events Near
Me, city guides, setlists, bag policies, parking, and 1-tap rideshare routing at
no cost. Concerto+ ($7.99 per month or $69.99 per year) unlocks AI Bag Check,
Plan My Night, and a full set of alerts for the shows you save.
Does Concerto sell tickets?
No. Concerto is not a ticketing platform. Each tour guide
links directly to the official, verified ticketing site so you can buy safely
without going through a third party.
02 · Coverage
How many venues does Concerto cover?
Concerto currently covers 300+ major venues, stadiums,
arenas, and festivals worldwide, with verified bag policies, parking guides,
concessions breakdowns, city guides, and rideshare zones for each. Browse the
full list at concertocity.com/venues. The database is
constantly growing.
Does Concerto cover tours and setlists?
Yes. Concerto has dedicated tour guide pages for 80+
active tours, including setlists, show dates, official ticket links, and
per-venue guides for every stop. Browse them all at
concertocity.com/tours.
What does the verified date mean?
Bag policies and parking information are researched from
the venue’s own official sources, then stamped with the date they were last
confirmed. If a rule changed after that date, the date tells you how much to
trust it. A stale date is worse than no date, so we show it either way.
03 · Using the app
What happens when I save a show?
Your home screen builds itself around it. A countdown to
doors, the setlist as soon as it is confirmed, and restaurants, hotels, and
things to do near that specific venue, right there without digging into the
venue page. Concerto+ members also get a weather forecast the morning of the
show, a doors alert two hours out, and a check-in once the night is over.
Do I need an account?
No. You can browse every venue guide, every tour, and
every setlist without signing in, and you can save shows too. An account matters
for one reason: it keeps your saved shows, favorites, and history if you switch
phones or reinstall.
How do I follow an artist?
Open any tour page and tap Follow. Followed artists appear
on your Account page, and Concerto+ members get an alert when that artist
announces new dates.
04 · Concerto+
What is Concerto+?
Three things. AI Bag Check settles your bag policy
question before you leave the house. Plan My Night is the itinerary builder: tell
it your show, your vibe, and your pace, and it maps out dinner, arrival timing,
and what to know before you go. And a full set of alerts follows you through the
night, all tied to the shows you have saved.
How does AI Bag Check work?
Hold your bag up to your phone’s camera. Concerto
estimates its dimensions and structure, cross-references it with that
venue’s official policy, and gives you an instant verdict: you are good to
go, it may cause issues, or it is not permitted, with the specific rule you are
hitting and what to do about it.
How do I cancel?
In iOS Settings, tap your name, then Subscriptions, then
Concerto. Canceling there stops the renewal and you keep access through the end
of the period you already paid for.
I paid but the app says I am not a member.
Go to Account and tap Restore Purchases. That re-checks
with Apple and restores your membership, which is also what to do after
reinstalling or switching phones.
Still stuck
Ask us directly.
If something here does not match what you are seeing, that is on us. Email goes to a real person.
Email support@concertocity.com