FAQ

Questions, answered.

What Concerto is, what stays free, how Your Night and Concerto AI work, what Concerto+ adds, and how Concerto Partners works.

What exactly is Concerto?

Concerto is a concert companion for fans who already have a ticket, on iPhone and at concertocity.com. It covers everything after you buy: the venue’s bag rule, how to get in, parking and rideshare, the setlist, places to eat and stay nearby, and the ride home, for the exact show you’re going to. You can also ask Concerto AI any question about your show.

How does Concerto work?

Find your show with Search, Venues, Tours, or Near Me, or just ask Concerto AI. Save it with the bookmark and sign in. Your Night opens and asks where your ticket is, your seat, how you’re getting there, and your bag. Use Your Night’s four tabs, Before, Arrive, Show, and After, on the way to the show and home. Afterward, you get a memory card of your photos, a Passport stamp, and Concerto Wrapped in December. Concerto+ adds Exit Plan, AI Bag Check, and Plan My Night when you want more.

Is Concerto free to use?

Yes. Venue guides, nearby discovery, setlists, saved shows, Your Night, 3 Concerto AI answers a day, your memory card and Passport, and a show-day alert for every saved show are free. Concerto+ adds Exit Plan, AI Bag Check, Plan My Night, 30 Concerto AI answers a day, and more alerts, for $29.99 a year or a $4.99 Show Pass for one show.

What happens when I save a show?

Your Night opens and asks four quick things: where your ticket is, your seat, how you’re getting there, and your bag. A screenshot of your ticket fills in your seat and entrance. The show then lives in the Your Night tab and at the top of Home with a countdown.

What is Your Night?

Your Night is one page for a concert you saved, with its own tab in the app. Four tabs, Before, Arrive, Show, and After, cover the setlist and weather, your ticket, directions, parking and the bag rule, food and drink inside, and rideshare pickup and your memory card after.

What is Concerto AI?

Concerto AI answers questions about your show, like “What bag can I bring to Madison Square Garden?” or “Where should we eat before the show?”, from Concerto’s own venue guides, tour pages and setlists, with a link to the guide it used. Ask from the search bar on Home in the app or at concertocity.com. 3 answers a day are free, and Concerto+ members get 30.

What does the gold star on a restaurant or hotel mean?

That place is a Concerto Partner with an offer for Concerto members. Tap the star to see it. Partners appear first in Nearby Restaurants and Nearby Hotels for their venue.

Why are some places labeled Concerto Partner?

Concerto Partners are restaurants and hotels near a venue that pay to appear first in its Nearby Restaurants or Nearby Hotels row, and to be suggested first by Concerto AI and Plan My Night. They are always labeled. Every other place in the row is there because it’s nearby, not because it paid.

I run a restaurant or hotel. How do I become a partner?

Sign up at concertocity.com/partners. Pick your venue, find your business, add an optional offer, and pay: $99 a month for restaurants and $299 a month for hotels, with savings on annual plans. Your card is live within minutes. Questions go to partners@concertocity.com.

What are Passport and Concerto Wrapped?

Passport keeps every show you’ve been to, with a stamp for each one and your totals. Concerto Wrapped, inside Passport, is your year in concerts: your most-seen artist, home venue, busiest month, and a shareable card with every artist you saw. Both are free.

How does Concerto know when the headliner goes on?

When available, Concerto shows venue-supplied timing or an estimate based on previous shows, with its source and basis. Historical estimates are not confirmed times for your event. When timing is unavailable, check the official event page.

Can Concerto find shows I already have tickets for?

With your permission, Concerto checks your calendar for events that name an artist and a venue in its catalogue and offers to save them with one tap. It reads only; it never writes to your calendar or stores your events.

Does Concerto sell tickets?

No. Concerto is not a ticketing platform. Where ticket links appear, they point users toward the ticketing destination for the event.

How much venue and tour coverage is there?

Concerto covers 600+ venues worldwide, plus the major tours and their setlists. Browse Venues and Tours for the full list. Coverage grows as venues are researched and verified.

What does a verified date mean?

It shows when Concerto last confirmed a critical venue fact against an official source. The date gives you a way to judge freshness instead of being asked to trust an undated rule.

Do I need an account?

To save a show, yes. Browsing every venue guide, tour, setlist, and Near Me is open to everyone. Saving a show starts Your Night, your Passport, and show-day alerts, so it needs an account. Sign in with Apple takes one tap, or use your email.

What is Concerto+?

Concerto+ adds Exit Plan, AI Bag Check, Plan My Night, 30 Concerto AI answers a day, and more alerts: Time to Head Out, your Exit Plan, and new dates and presales. Plans do not make reservations; confirm timing and availability before you go. It’s $29.99 a year, or a $4.99 Show Pass for one show.

How does AI Bag Check work?

AI Bag Check compares the bag you show the app with the venue policy Concerto has on file. It is guidance, not a guarantee of entry; venue security always has the final say.

How do I cancel Concerto+?

Manage or cancel the subscription through your Apple subscription settings. Access continues through the paid period after cancellation.

I paid but the app does not show membership. What do I do?

Tap the profile button at the top right of Home, then Restore Purchases. That asks Apple to re-check the subscription and restore the entitlement on the signed-in account.

Still stuck

Talk to a real person.

Fan support answers at support@concertocity.com. Media and business inquiries have their own channels on the Contact page.