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Everything you might reasonably wonder.

How Concerto works, what is free, what Concerto+ adds, and what happens the moment you save a show.

01 · The basics

What exactly is Concerto?
Concerto is the app you open after you buy the ticket. Instead of juggling maps, reviews, and ticketing websites, you get one hub for the entire night out: verified venue logistics, curated city guides, setlists, and everything between doors and the ride home.
Is Concerto free to use?
Yes. The core of Concerto is completely free: Events Near Me, city guides, setlists, bag policies, parking, and 1-tap rideshare routing at no cost. Concerto+ ($7.99 per month or $69.99 per year) unlocks AI Bag Check, Plan My Night, and a full set of alerts for the shows you save.
Does Concerto sell tickets?
No. Concerto is not a ticketing platform. Each tour guide links directly to the official, verified ticketing site so you can buy safely without going through a third party.

02 · Coverage

How many venues does Concerto cover?
Concerto currently covers 300+ major venues, stadiums, arenas, and festivals worldwide, with verified bag policies, parking guides, concessions breakdowns, city guides, and rideshare zones for each. Browse the full list at concertocity.com/venues. The database is constantly growing.
Does Concerto cover tours and setlists?
Yes. Concerto has dedicated tour guide pages for 80+ active tours, including setlists, show dates, official ticket links, and per-venue guides for every stop. Browse them all at concertocity.com/tours.
What does the verified date mean?
Bag policies and parking information are researched from the venue’s own official sources, then stamped with the date they were last confirmed. If a rule changed after that date, the date tells you how much to trust it. A stale date is worse than no date, so we show it either way.

03 · Using the app

What happens when I save a show?
Your home screen builds itself around it. A countdown to doors, the setlist as soon as it is confirmed, and restaurants, hotels, and things to do near that specific venue, right there without digging into the venue page. Concerto+ members also get a weather forecast the morning of the show, a doors alert two hours out, and a check-in once the night is over.
Do I need an account?
No. You can browse every venue guide, every tour, and every setlist without signing in, and you can save shows too. An account matters for one reason: it keeps your saved shows, favorites, and history if you switch phones or reinstall.
How do I follow an artist?
Open any tour page and tap Follow. Followed artists appear on your Account page, and Concerto+ members get an alert when that artist announces new dates.

04 · Concerto+

What is Concerto+?
Three things. AI Bag Check settles your bag policy question before you leave the house. Plan My Night is the itinerary builder: tell it your show, your vibe, and your pace, and it maps out dinner, arrival timing, and what to know before you go. And a full set of alerts follows you through the night, all tied to the shows you have saved.
How does AI Bag Check work?
Hold your bag up to your phone’s camera. Concerto estimates its dimensions and structure, cross-references it with that venue’s official policy, and gives you an instant verdict: you are good to go, it may cause issues, or it is not permitted, with the specific rule you are hitting and what to do about it.
How do I cancel?
In iOS Settings, tap your name, then Subscriptions, then Concerto. Canceling there stops the renewal and you keep access through the end of the period you already paid for.
I paid but the app says I am not a member.
Go to Account and tap Restore Purchases. That re-checks with Apple and restores your membership, which is also what to do after reinstalling or switching phones.

Still stuck

Ask us directly.

If something here does not match what you are seeing, that is on us. Email goes to a real person.

Email support@concertocity.com