Venue guide · Richmond, VA

The National

Bag policy, entry, parking, rideshare, and accessibility at The National. From official sources, dated.

Bag policy

Checked Sep 24, 2026

Backpacks and oversized bags are prohibited; the venue does not specify a numeric size limit for smaller bags. All admitted bags are searched.

Not allowed

  • Backpacks
  • Oversized bags

Entrances and doors

Checked Sep 24, 2026

Doors usually open one hour before showtime, but consult the event listing or ticket for the actual time. All bags are searched.

Parking

Checked Sep 24, 2026

Parking decks directly behind the theater and metered street spaces within walking distance are available.

Rideshare

Checked Sep 24, 2026

The venue information and FAQ do not designate an app-based rideshare pickup point.

Accessibility

Checked Sep 24, 2026

The main entrance is accessible and ADA viewing is on the main-floor house-left riser. Accessible stalls are on the first floor and in both VIP bathrooms; request an interpreter at least two weeks ahead.

Food and drink

Checked Sep 24, 2026

Five full bars on the first and second floors sell drinks, and pizza is available by the slice at the bars. Outside food and drinks are prohibited.

Not allowed

  • Outside food and beverages

Re-entry

Checked Sep 24, 2026

The National FAQ describes the connected outdoor smoking patio but does not publish a general rule for leaving and re-entering the building.

Tickets and will call

Checked Sep 24, 2026

The box office sells tickets Thursday and Friday 10 a.m.–5 p.m. and from one hour before doors on show nights; AXS Mobile ID tickets are scanned from the AXS app.

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