The Masonic

Bags up to 12 × 6 × 12 inches are allowed after inspection; nonclear bags may require extra screening. Oversized bags are refused.

Doors are normally an hour before showtime but may change. Security uses metal detectors or pat-downs and searches bags.

The venue’s garage entrance is next to the hall on California Street and operates 24 hours a day; advance purchase is recommended because spaces are limited.

Use the white zone on California Street directly in front of the venue for drop-off. Tell staff you are dropping someone off. Drivers must leave and return after the show.

The venue publishes a separate accessibility page covering arrival and on-site assistance; check its guidance or contact the venue for the specific concert.

The venue has a bar and food service; outside food and drinks are prohibited.

Re-entry is prohibited; a guest who leaves needs a new ticket to return.

Will-call tickets are held at the lobby box office and require a photo ID matching the purchaser. The box office opens 30 minutes before event doors and also on Saturdays from 10 a.m. to 2 p.m.