Bag policy
Checked Sep 23, 2026Bags up to 14 × 14 × 6 inches are permitted and searched. Backpacks, including drawstring and fanny packs, are prohibited; medical and parenting bags are exceptions.
Allowed
- Bags up to 14 × 14 × 6 inches
- Medical bags
- Parenting bags
Not allowed
- Backpacks
- Drawstring bags
- Fanny packs
- Computer bags
- Camera bags
Entrances and doors
Checked Sep 23, 2026Doors typically open 60 to 90 minutes before the event; the precise time varies by artist or promoter. Guests undergo security screening at entry.
Parking
Checked Sep 23, 2026The arena has a PARC-operated multilevel garage beneath it and says more than 21,000 spaces are within five blocks. Advance reservations are available through its preferred parking partners.
Rideshare
Checked Sep 23, 2026The venue has not published a specific rideshare pickup or drop-off location in its A-Z guide.
Accessibility
Checked Sep 23, 2026An accessible drop-off area is on Main Street between Second and Third Streets, with ramp access at Pepsi Plaza. The arena offers accessible seating and sensory bags at the Fan Assistance booth on the main concourse.
Food and drink
Checked Sep 23, 2026The arena has more than 170 fixed and portable concessions points. Concessions are cashless and accept major cards and mobile payments.
Re-entry
Checked Sep 23, 2026Re-entry is prohibited during events.
Tickets and will call
Checked Sep 23, 2026Will-call tickets may be collected at any open ticket-office window starting 60 minutes before the event; bring a valid picture ID. Certain VIP and promoter pickups may have different times.