Bag policy
Checked Sep 23, 2026Fertitta Center enforces a clear-bag policy. Approved bags are subject to inspection at entry.
Allowed
- Approved clear bags
- Medically necessary bags after inspection
Not allowed
- Bags that do not meet the clear-bag policy
Entrances and doors
Checked Sep 23, 2026For basketball, gates and game-day ticket windows open 60 minutes before tipoff. Visiting-team will call is at the Holman Street ticket office.
Parking
Checked Sep 23, 2026Parking arrangements vary by event. Accessible entry to the garage requires a valid ADA-compliant license plate or hangtag.
Rideshare
Checked Sep 23, 2026The venue has not published specific rideshare guidance on its official venue or guest-information pages.
Accessibility
Checked Sep 23, 2026The arena has accessible parking, restrooms, concessions, seating, and public entrances. Guests may contact the Houston Athletics Ticket Office for assistance.
Food and drink
Checked Sep 23, 2026Chartwells operates concession stands and portable carts throughout the concourse. Major credit cards are accepted at concessions.
Re-entry
Checked Sep 23, 2026Guests receiving player tickets must enter when the ticket is issued and follow the arena’s no-re-entry policy.
Tickets and will call
Checked Sep 23, 2026General will call is available in advance at the Houston Athletics Ticket Office and at both arena ticket booths on game day. Game-day windows open 60 minutes before tipoff, and photo ID is required.