Alexandra Palace

For live music in the Great Hall, guests may bring one bag no larger than 30 × 20 × 10 cm. Oversized bags are directed to the bag drop; requirements may vary by event.

Great Hall and West Hall concert entry normally uses Palm Court on the west side; check the event page for any alternative. Download e-tickets before arriving.

Palace car parks charge after the first 30 free minutes; Blue Badge holders park for free. East Court is normally open 5:30 a.m.–12:30 a.m. but hours vary on event days.

For concerts, use the East Car Park for taxi drop-off and pickup.

Blue Badge parking is free in East Court on a first-come basis. Contact Visitor Services about accessible tickets and assistance before the concert.

Great Hall gig nights typically have Festival Village bars and street food vendors, and the Phoenix Bar & Pizzeria also operates on site. Sales are cashless.

The palace’s general Great Hall FAQ does not state a universal exit-and-re-entry rule for gigs.

The box office is open 9am to 5pm every day and can help by phone, email or in person if you can't find your ticket. For digital-only events, download your ticketing provider's app before you arrive and show your ticket in the app.