Venue guide

The Star

The Star is an arena in Frisco, TX.

Venue info

Checked against The Star’s official sources. Tap a section to open it.

Bag policy

Checked Aug 20, 2026

Ford Center permits clear plastic, vinyl, or PVC bags up to 12 by 6 by 12 inches, one-gallon clear freezer bags, and small clutches up to 4.5 by 6.5 inches. Medical exceptions are inspected at a designated gate.

Allowed

  • Clear bag up to 12 by 6 by 12 inches
  • One-gallon clear freezer bag
  • Small clutch up to 4.5 by 6.5 inches

Not allowed

  • Backpacks
  • Coolers
  • Briefcases
  • Fanny packs
  • Luggage
  • Oversized purses

Entrances and doors

Checked Oct 22, 2026

Ford Center has one guest entrance. Use the South Entrance, on the south side of the building through the plaza.

Parking

Checked Aug 20, 2026

Parking assignments and prices vary by Ford Center event. Review the event page and The Star campus information before arrival; Blue and Silver garages and the Gridiron Lot serve parts of the campus.

Rideshare

Checked Oct 16, 2026

On event days, use the area outside Ford Center’s Media Entrance on Gaylord Parkway for rideshare pickup and drop-off.

Accessibility

Checked Oct 22, 2026

Ford Center has accessible parking, accessible drop-off and pick-up areas, power-assisted doors, and accessible restrooms, concessions, and seating. Wheelchair and companion seating is on the concourse level, and a limited number of wheelchairs can take you from the gates to your seat if you ask event staff at any entrance. For help on event day, visit the Guest Services Center on the concourse behind Section 127.

Food and drink

Checked Aug 20, 2026

Food and beverages are sold inside Ford Center for many events. Outside food, alcohol, bottles, cans, and beverage containers are prohibited, with exceptions for medical needs.

Re-entry

Checked Oct 15, 2026

Some Ford Center events allow re-entry. If allowed, use a designated exit and have your ticket scanned out. Repeat security screening when you return. Frisco ISD events prohibit re-entry.

Tickets and will call

Checked Oct 22, 2026

Ford Center ticket offices are at the southwest and southeast corners of Ford Center, accessed through Tostitos Championship Plaza. They open on event days, with hours set for each event.

Going to a show at The Star?

Save it in Concerto. On the morning of the show you get the doors time and this guide, with Your Night one tap away.

Download on the App StoreGet it on Google Play

Own a restaurant or hotel near The Star? Reach concert fans planning their night here. For restaurants · For hotels

Concerto app icon

Going to a show here?

Download on the App StoreGet it on Google PlayQR code: download Concerto for iPhone or Android

Save your show in Concerto. At 9am on show day, it sends you the doors and show time at The Star, with Your Night one tap away. Free on iPhone and Android.