Bag policy
Checked Sep 24, 2026Clear plastic, vinyl or PVC bags up to 14 × 14 × 6 inches and wallet-sized clutches up to 5 × 8 inches are allowed. Medical and parenting bags may be inspected as exceptions.
Allowed
- Clear bag up to 14 × 14 × 6 inches
- Clutch up to 5 × 8 inches
- Inspected medical or parenting bag
Not allowed
- Other nonclear bags and purses
Entrances and doors
Checked Sep 24, 2026Entrances are at the northwest and northeast corners of the arena. Doors open about 60 minutes before most events, but the time can vary.
Parking
Checked Sep 24, 2026Two garages west of the center have about 2,100 spaces, with published event parking of $5–$15. Parking has no in-and-out privileges.
Rideshare
Checked Sep 24, 2026The arena A–Z and directions pages do not list a designated rideshare pickup or drop-off point.
Accessibility
Checked Sep 24, 2026Elevators are in the north lobby; accessible seating is listed at the tops of Sections 103, 104, 109, 117, 120, 122 and 123.
Food and drink
Checked Sep 24, 2026Food and beverage services operate inside; outside food and drinks are prohibited. The center is cashless and accepts debit and credit cards.
Re-entry
Checked Sep 24, 2026The re-entry policy varies by event. Check the specific concert’s instructions before leaving.
Tickets and will call
Checked Sep 24, 2026The box office faces Gaylord Parkway on the north side and opens two hours before ticketed events, but the venue does not publish one universal will-call pickup procedure.