Bag Policy
Bag Policy
Rocket Arena allows bags that are 14” x 14” x 6” or smaller and fit under the seat without obstructing aisles. Larger purses, diaper bags, and medical bags must use the designated X-ray lane.
Verified 2026-08-20Venue guide
Rocket Mortgage FieldHouse
Cleveland, OH · US
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Parking
Parking
The Gateway East Garage and JACK Cleveland Casino Garage offer on-site parking for 3,300 cars with varying event prices. Metropolis Technologies manages the Gateway East Garage, using license plate readers for automatic billing. Additional parking options are available nearby.
Verified 2026-08-20Rideshare
Rideshare
A dedicated rideshare zone was not confirmed in Rocket Mortgage FieldHouse's current published guidance. Follow the event page and your rideshare app on show day, and use only signed pickup or drop-off areas.
Verified 2026-08-20Concessions
Concessions
Rocket Mortgage FieldHouse offers a variety of food and beverage options across several bars and lounges. Highlights include the Great Lakes Experience taproom, Casamigos Tequila Bar, and the Jack Daniel’s Bar, each providing unique drink selections. Fans can enjoy communal spaces and scenic views while indulging in signature cocktails and local brews.
Verified 2026-08-20Accessibility
Accessibility
Current official guidance confirms that accessibility arrangements are handled by Rocket Mortgage FieldHouse, but event-specific services may require advance coordination. Contact the venue before purchasing if you need accessible seating, mobility assistance, interpreting, assistive-listening support, or another accommodation.
Verified 2026-08-20Re-Entry
Re-Entry Policy
Please Note: Rocket Arena has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.
Verified 2026-08-20Ticket Pickup
Box Office & Ticket Pickup
Current official guidance does not publish one universal will-call schedule for every event at Rocket Mortgage FieldHouse. Use the delivery instructions in the official ticket order and confirm event-day box-office details before traveling to the venue.
Verified 2026-08-20Entrances & Gates
Gates & Entrances
Door times for all Cleveland Monsters games will be 60 minutes prior to the puck dropping with Atrium doors opening 90 minutes before the game. Door times for Cavaliers games Monday through Thursday are 75 minutes prior to tipoff with Atrium doors opening 90 minutes before the game.
Verified 2026-08-20Nearby and related
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