Cross Insurance Center

The Cross Insurance Center enforces a bag policy limiting bags to a size of 14" x 14" x 6" with some exceptions. Prohibited items include weapons, explosives, and outside food and beverages.

Doors open one hour before most events. Check the event details for exceptions.

The Cross Insurance Center offers three parking lots on site, labeled as Lot J, Lot O, and Lot E. Parking can be reserved in advance through Ticketmaster to ensure availability. On-site parking is accessible from Buck Street.

For accessible passenger drop-off, use the Hammond Lumber Company Entrance on Bass Park Boulevard. This was formerly the Southeast Entrance. A disability parking permit is not required for drop-off.

Accessible and companion seating is available on all levels. Staff at any entrance can help, and ushers will take you as close to your seat as possible and arrange help at the end of the show. If you arrive needing accessible seating without an accessible ticket, the box office will accommodate you based on availability.

The Cross Insurance Center offers a variety of concession stand options, including classic arena favorites and locally-inspired treats, with gluten-free and dairy-free options available. They also provide comprehensive catering services for events with customizable menus.

Re-entry requires an unused ticket. Contact staff before leaving for an emergency or special circumstance.

Will Call is at the Maine Credit Unions Box Office [located at the Renewal by Andersen Entrance] available 90 minutes before – on the day of show*. Will Call allows individuals to pick up pre-purchased tickets for an event at the Box Office.