Bag policy
Checked Sep 24, 2026Security inspects all bags. A personal item up to 17 × 13 × 8 inches is recommended; bags that cannot fit on your lap or under your seat must go to the $2 coat check.
Allowed
- Bag fitting on a lap or under a seat
Entrances and doors
Checked Sep 24, 2026Doors open one hour before event start. Security screening can include metal detectors and handheld wands; late seating is restricted for select concerts.
Parking
Checked Sep 24, 2026The theatre does not own parking; it recommends Loop Auto Parks at 524 South Wabash Avenue and also lists Grant Park South and Printers Square garages.
Rideshare
Checked Sep 24, 2026The theatre’s parking and FAQ pages do not identify a designated rideshare pickup or drop-off area.
Accessibility
Checked Sep 24, 2026Use the step-free ramp entrance just west of the main glass entrance near Ida B. Wells Drive and Wabash Avenue. Accessible seats are in the front orchestra; accessible restrooms and an elevator are available.
Food and drink
Checked Sep 24, 2026Accessible concession and merchandise counters operate in the main-floor lobby. Outside food and drinks are prohibited, and purchases at the theatre require a card.
Re-entry
Checked Sep 24, 2026The theatre’s published FAQ does not state a specific re-entry rule for guests who leave the building.
Tickets and will call
Checked Sep 24, 2026Collect will-call tickets at the box office window on the east side of the foyer as you enter. On performance days, the box office opens two hours before showtime.