UBC – Doug Mitchell Thunderbird Sports Centre

Bags are allowed if they fit comfortably under your seat. The venue lists no fixed size, and all bags are searched at entry.

Use the main entrance on Wesbrook Mall. Gates open one hour before most events.

Parking is available at Thunderbird Parkade, the closest to the venue, and Health Sciences Parkade, which offers quicker exit times. Event rates may vary, and payment can be made via the HonkMobile app on the day of the event.

Concerto couldn't find a rideshare pickup zone published by UBC – Doug Mitchell Thunderbird Sports Centre. Set your pickup to the venue's address. After the show, use any signed pickup area, or walk a block or two from the main exit before you request a ride so your driver can reach you.

The arena is wheelchair accessible, with two elevators serving all levels, and guests with disabilities get priority elevator access during events. Gender neutral, wheelchair accessible washrooms are on each concourse level.

The Doug Mitchell Thunderbird Sports Centre offers a variety of food choices, including healthy options, at its concession stands. Beverages are also available for every event, ensuring guests can quickly return to their seats.

Guests are not permitted to leave an event and then re-enter the same event.

The box office is at the main entrance on Wesbrook Mall. For Will Call, it opens on event day only, one hour before doors, so arrive early to avoid lines. The name on your photo ID and credit card must match the Ticketmaster order.