Venue guide · Chicago, IL

Metro

Bag policy, entry, parking, rideshare, and accessibility at Metro. From official sources, dated.

Bag policy

Checked Sep 24, 2026

Backpacks and bags larger than 9 × 11 inches must be checked at the $5 credit-card-only coat and bag check. Security may inspect bags.

Allowed

  • Bag up to 9 × 11 inches

Not allowed

  • Unchecked backpacks
  • Unchecked bags larger than 9 × 11 inches

Entrances and doors

Checked Sep 24, 2026

Metro is at 3730 North Clark Street, with its box office next door at 3728 North Clark. Guests should carry valid physical ID as proof of age at entry.

Parking

Checked Sep 24, 2026

Metro has no dedicated patron parking. Metered spaces on Clark Street and nearby pay lots are options.

Rideshare

Checked Sep 24, 2026

Metro’s directions and policy page does not designate a rideshare pickup or drop-off location.

Accessibility

Checked Sep 24, 2026

The stage-viewing room is up two flights of stairs and the balcony is up a total of 41 stairs; Metro says it is not wheelchair accessible. Request limited balcony seating at least two weeks ahead or hearing assistance at least three weeks ahead.

Food and drink

Checked Sep 24, 2026

Alcohol and a range of nonalcoholic drinks are available. To drink alcohol, guests aged 21 or older must present current physical ID and wear a wristband.

Re-entry

Checked Sep 24, 2026

Metro usually does not allow re-entry; its door staff may allow it for smokers aged 21 or older at selected shows. Ask staff about that night’s rule.

Tickets and will call

Checked Sep 24, 2026

Pick up will-call admission by checking in at the guest list with a physical ID matching the ticket buyer’s name; no physical ticket is issued.

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Free on iPhone. Concerto+ available in the app.