Massey Hall

Soft-sided bags no larger than 14 by 14 by 6 inches are permitted if they fit completely under the seat. All bags are subject to screening.

Entrance assignments and door times are event-specific at Massey Hall. Use the entrance shown on the official event page or ticket, arrive early for screening, and follow on-site signage.

Massey Hall does not operate a dedicated public parking facility. Use nearby paid parking or public transit and confirm current access conditions before the event.

Massey Hall does not publish a permanent rideshare location for every event. Follow event-day traffic signs and confirm the active pickup point in your rideshare app.

Accessible seating is on all levels and can be bought online, and courtesy wheelchairs are available. Free infrared assistive listening receivers are at the Front of House office. Service animals are permitted. Level 100 ticket holders use the Shuter Street front entrance; Levels 200 and 300 use the 178 Victoria Street entrance.

Bars and food service are available within Allied Music Centre, with selection and operating locations varying by event. Outside food and beverages are prohibited.

A venue-wide re-entry rule was not confirmed in Massey Hall's current published guidance. Treat exit as final unless event staff explicitly confirms re-entry before you leave.

Tickets are digital and live in the digital ticket wallet on your phone, so don't print them. The QR code may not appear until two hours before the performance. The box office opens 3 hours before each event and is only open on event days.