Venue guide

Blue Cross Arena

Blue Cross Arena is an arena in Rochester, NY.

Venue info

Checked against Blue Cross Arena’s official sources. Tap a section to open it.

Bag policy

Checked Aug 20, 2026

The Blue Cross Arena will implement a Clear Bag Policy effective January 5, 2026, allowing only clear plastic, vinyl, or PVC bags no larger than 12” x 6” x 12” and small clutch purses. Metal detector screening will be conducted at entrances.

Allowed

  • clear plastic, vinyl, or PVC bags no larger than 12” x 6” x 12”
  • one-gallon clear plastic freezer bag
  • small clutch purse no larger than 4.5" x 6.5"

Not allowed

  • metal or hard plastic beverage containers
  • laptops
  • iPads
  • tablets
  • similar electronic devices

Entrances and doors

Checked Aug 20, 2026

Entrance assignments and door times are event-specific at Blue Cross Arena. Use the entrance shown on the official event page or ticket, arrive early for screening, and follow on-site signage.

Parking

Checked Aug 20, 2026

Several parking options are available near Blue Cross Arena, with varying walking distances. The Civic Center Garage is conveniently connected via an underground tunnel. Pricing details are not provided on the website.

Rideshare

Checked Aug 20, 2026

Concerto couldn't find a rideshare pickup zone published by Blue Cross Arena. Set your pickup to the venue's address. After the show, use any signed pickup area, or walk a block or two from the main exit before you request a ride so your driver can reach you.

Accessibility

Checked Oct 22, 2026

Designated seating, restrooms, and parking spaces are available for guests with disabilities, and service animals as defined by the ADA are welcome. Let the Box Office know when you buy tickets if you need special accommodations.

Food and drink

Checked Aug 20, 2026

The Blue Cross Arena does not allow outside food, beverages, or alcohol. Specific food and drink options available inside the venue are not detailed on the provided page.

Re-entry

Checked Aug 20, 2026

Re-entry is not permitted once you have exited the arena.

Tickets and will call

Checked Oct 22, 2026

Tickets are sold online through Ticketmaster or in person at the Blue Cross Arena Box Office. Box Office hours vary by event day, and the Box Office phone number is 585-758-5300.

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