Bag Policy
Bag Policy
Wristlets, clutches, or wallets are allowed at all entrances, while purses up to 14''x14''x6'' are permitted at designated X-ray entry points. Backpacks and large totes are not allowed.
Verified 2026-08-20Venue guide
American Airlines Center
Dallas, TX · US
Know before you go
What matters at American Airlines Center.
The information that can ruin a night if it is wrong. Every section shows its source and the date Concerto last checked it.
Parking
Parking
Parking options include routes for Platinum pass holders via Oaklawn Exit to Harry Hines Blvd or Tollway to Payne St. General parking access is available via Continental Exit to Victory Ave or Woodall Rodgers Frwy to Field St.
Verified 2026-08-20Rideshare
Rideshare
A dedicated rideshare zone was not confirmed in American Airlines Center's current published guidance. Follow the event page and your rideshare app on show day, and use only signed pickup or drop-off areas.
Verified 2026-08-20Concessions
Concessions
The American Airlines Center offers a variety of food and drink options including Slurpees, artisan pretzels, and a range of tacos and nachos. Highlights include signature smashburgers, made-from-scratch pizzas, and a selection of non-alcoholic beverages, beer, and wine. Special offerings include frozen margaritas and cold brew coffee.
Verified 2026-08-20Accessibility
ADA & Accessible Services
Fully ADA compliant. Wheelchair seating on all levels. Accessible parking. Wheelchair escorts free from any entry. Contact: 214-665-4299 or guestservices@americanairlinescenter.com.
Verified 2026-08-20Re-Entry
Re-Entry Policy
No re-entry once you exit the arena.
Verified 2026-08-20Ticket Pickup
Will Call
Mobile tickets via Ticketmaster are standard. Will call also available. Doors open 90 mins before events.
Verified 2026-08-20Entrances & Gates
Gates & Entrances
North Entrance is the main entry. Accessible entrance with ramps available. Located at 2500 Victory Ave, Dallas.
Verified 2026-08-20Nearby and related
More venue guides.
From the Concert to the City®
The venue is only one part of the night.
Save your show in Concerto to keep venue rules, nearby places, weather, timing, getting there, and getting home attached to the same night.